FAQ Continued

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contactus@nanatees.net with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts listed on this page—we have one for items listed in our online store. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at contactus@nanatees.net within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!